Home / XTC Fitness | Checkout FAQ's
XTC Fitness | Checkout FAQ's

We offer delivery and installation services as well as equipment maintenance, repair services, and refurbishing solutions for all fitness equipment. Our goal is to become a leader in the fitness, nutrition, and sports apparel industry and strive to be operationally excellent. With competitive pricing and quality products we want to meet and exceed all of our customers needs

1) ALL BILLING IS DONE IN CAD $

The prices listed on XTC Fitness website are in CAD and are an accurate reflection of what will appear on your credit card statement. If you are living outside of Canada the prices listed on XTC Fitness are listed in Canadian and will be an approximation of what will be seen on your credit card or PayPal statements as exchange rates vary by the minute. 

2) I AM UNABLE TO GET ANY SHIPPING ESTIMATE.

Please be sure you are entering your state/province AND postal/zip code. Both province/state and postal/zip codes are needed to estimate shipping properly. If you only enter a postal/zip code it will also need a province. You can also refresh the page to reset the form and start over entering your information again. If this solution doesn't work for you please feel free to contact us or call us at 1-(888)-982-3481 to complete your purchase and we will troubleshoot your issues. Because FedEx Ground only ships parcels of 150Lbs or less the XTC Fitness rate calculator will automatically switch to UPS LTL for larger shipments, please call us at 1-(888)-982-3481 if you are unable to obtain a rate quote or if you have any further questions.

3) AFTER HITTING "SUBMIT YOUR ORDER" I RECEIVE A "GATEWAY ERROR" MESSAGE.

Gateway error messages indicate that the Credit Card information you have entered was either entered incorrectly or was declined. Many times people forget to use the proper billing address (the address associated to the PayPal account or Credit Card) or miss type the expiration date or card number. If all of your information is correct, but the card was declined this may be caused by a purchasing limit on your card, perhaps it was exceeded. This is also often the case. If neither of these solutions works for you please feel free to contact us or call us at 1-(888)-982-3481 to complete your purchase and we will troubleshoot your issues. Another common reason is the Credit Card company has put a hold on the charge due to potential fraud.  This is a security feature in Canada and as such may cause a Gateway Error message. You may need to contact your Credit Card company or bank if you are experiencing this issue.

4) I CANNOT ADD ITEMS TO MY CART OR CHECK THEM OUT. WHEN I HIT "ADD TO CART" IT TAKES ME TO THE CART PAGE AND SAYS THAT MY CART IS EMPTY.

This is caused by your browsers cookies settings. Most/all online stores and websites require cookies to be enabled to make purchases and use the full functions of the website. If you are unsure if your cookies are enabled or how to enable them contact us via email or call us at 1-(888) 982-3481 to complete your purchase and we will troubleshoot your issues.

5) IS MY INFORMATION SECURE?

XTC Fitness is dedicated to keeping your private information secure and that is why we have selected Norton Symantec Verisign EV SSL. Extended Validation SSL, the green address bar lets you know we are serious about keeping your information secure. Click the seal you can trust.

6) WHY IS THERE A FREE SHIPPING ICON DISPLAYED ON A PRODUCT, BUT WHEN I ADD THE UNIT TO MY CART IS THERE A SHIPPING FEE?

Several of our products have a special free shipping icon noted on the lower right side of the product image. This Free Shipping Icon applies to Canadian residents only, some exclusions may apply for rural areas. Free shipping means you will not have to pay for any portion of the shipping, unless you have other items in your cart that do not have the free shipping icon associated to them. Any free shipping items will be excluded from shipping calculations, you will pay shipping only on additonal items not included in the free shipping promotion.

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Contact us
  • 1-888-982-3481 (Toll Free)
  • 905-822-9821 (Mississauga)
  • daniel@xtcfitness.ca
  • 2222 South Sheridan Way, Unit 112
    Mississauga, ON L5J 2M4
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